Service Manager (University Website)

We are looking for an enthusiastic and motivated individual to join the University Website service team and support the delivery of enterprise level web services across the organization. The recent move to a new, flexible, Web Publishing Platform offers a lot more exciting opportunities to engage with a global audience. The post holder will be a core part of not only delivering but improving the platform and the service to best serve the needs of the University and its audiences.

This post is full-time (35 hours per week). However, we are open to considering flexible working patterns. We are also open to considering requests for hybrid working (on a non-contractual basis) that combines a mix of remote and regular on-campus working.

What we can offer you:

• A competitive salary of £40,247 to £47,874 Per annum
• A chance to shape the direction of how the University of Edinburgh engages with a global audience, via the high-priority, enterprise-level University Website service and its underlying Content Management System, EdWeb 2.
• Generous annual leave allowance of 40 days per year (inclusive of festive closure days)
• Highly competitive defined-benefit pension scheme with a substantial employer contribution
• A range of flexible working options to help prioritise work/life balance
• A day of paid leave annually for your chosen volunteering activity
• Access to excellent online learning and a Staff Scholarship fund · Varied staff discounts, family-friendly initiatives, support for staff wellbeing and more Use our reward calculator to find out the total value of the pay and benefits for this role

What the job involves:

• Managing and supporting University Website services and their users, in-line with ITIL processes.
• Collaborate, develop and negotiate service definitions, routinely monitoring and reporting on usage, contributing to the review of service provision, including platform, workflows, processes and strategic direction.
• Consult on, develop and maintain policies and procedures around the use of University Website services.
• Gather user and business requirements, provide business analysis and support to ensure project objectives are met, and deliver enhanced service delivery to users.
• Engage with a very large web publishing user community, including directly with schools, colleges and support departments, via a variety of channels and approaches.

A bit about you:

• You will bring experience in managing an IT service, including proven analytical and problem-solving capability, and awareness of how to introduce new services.
• You will be able to plan and progress own work activities following established procedures, using initiative and judgement.
• You will be using your experience in working with content management systems or similar web-based systems, both client and server side.
• You will have strong and demonstrable customer focus with confidence and energy to drive user-oriented change.
• You will be working in a team, and be capable of leading day-to-day operations, with an ability to build effective relationships with colleagues at all levels and bring colleagues together across teams.

Grade UE07- £40,247- £47,874

Information Services Group- Website & Communications 

Full-time: 35 hours per week 

Open-ended: permanent contract