Housing Officer - South East Locality Office

Hours: 36 per week, 52 weeks

Do you enjoy working with people and partners and are looking for a career that brings different challenges and rewards every day?  Are you creative, performance driven and have the skills and determination to improve the lives of our tenants, residents and make a positive contribution to our communities? A career in Housing could be for you!

Housing officers play an important role in delivering a wide range of housing management duties, community consultation, local investment and projects. 

The housing officer is the key contact for our tenants who are experiencing difficulties with tenancy related issues and the ability to communicate with care, respect and empathy are key to this role. 

We are seeking innovative and flexible individuals to join our locality housing teams across the city.

If you are someone who enjoys new opportunities, taking on challenges and building positive relationships with all sorts of people, we would love to hear from you. 

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Happy to talk flexible working.

Experience:

• Experience of successfully providing quality services to customers in a challenging environment.
• Experience of engaging customers who have had extremely difficult life experiences and may not be willing to engage with you.
• Experience of and ability to develop effective relationships with colleagues, customers and partner organisations including working with senior staff managers and leaders.
• Experience of balancing working on your own initiative with knowing when to seek advice and support.
• Experience of working within a team and understanding of your role in effective team work and achieving successful outcomes.
• Housing management experience, including lettings, rent collection and tenancy management. (Desirable)

Knowledge, skills and understanding:

• Understanding of public service values and meeting and exceeding standards set for your service for your customers.
• Excellent written, verbal and personal communication skills.
• Ability to follow procedure and process and ensure compliance with the regulatory and policy environment in which your service operates.
• Strong analytical skills, including verbal and numerical reasoning, and ability to create and implement solutions to complex problems.
• Ability to assess and manage risk to you, your customers and the communities in which they live. 
• Presents information in a persuasive and convincing manner.
• Asserts own opinions and expertise in tough situations.
• Highly self-aware and sociable, buoyant and positive when communicating with others. 

Qualifications and training:

• Educated to HND or higher or have significant alternative demonstrable experience. 

Job specific requirements:

• Manages complex customer/client relationships.
• Ensures regular contact with customers/client is maintained until problems are resolved.
• Consults on service provision and uses feedback to implement service improvements. 
• Manages customer/client expectation and conflicting need.
• Builds and maintains constructive working relationships with other teams and groups.
• Encourages equality and diversity in the workplace.
• Treats people at all levels of the organisation with respect and values their abilities and contribution.
• Chairs meetings and facilitates groups effectively.
• Conveys difficult messages and gains acceptance.