Application Support Analyst

Application Support Analyst

Job type: Contract (3 months)

Location: Edinburgh

Overview

Responsible for supporting the Banks' core applications (including Oracle Flexcube1, Document Management System, Managed File Transfer Integration; CRM). Support duties include: daily batch management; requirements analysis and design of changes; configuration and release management; environment management; oversight of third-party suppliers; incident management; problem management (Level 1 & 2 technical support)

Responsibilities

• Administration of multiple core application platforms (e.g. configuration; database; parameterisation; scripting)
• Work with stakeholders and change teams to determine requirements for core platform change requests and subsequent impact analysis and design
• Design and implement solutions that optimise performance, supportability, security and resilience
• Identify and troubleshoot issues and incidents in core applications and propose resolution in a timely manner
• Providing 1st Line / 2nd Line application support to colleagues across the Bank (incl. functional subject matter expertise / internal consultancy)
• Oversight of third-party IT suppliers (including hosting and managed service partners)
• Manage core application configuration and environments
• Support operation of key IT controls (incl. role-based access control; release management)
• Support daily batch operations and regular security patching (outside of working hours)
• Focusing on long-term business and technology objectives, identify opportunities for investment and continual improvement

Required Qualifications, Knowledge, & Skills

• Familiarity with Core Banking platforms
• Understanding of UK Payment mechanisms including the relevant UK regulations and directives
• Fluent with SQL and have experience with database design and large data sets
• Excellent knowledge of Oracle applications, databases and tools (including PL/SQL) would be beneficial
• Experience in Service delivery framework (ITIL Infrastructure Library)
• Design and implementation experience of Database, Middleware & API
• Strong understanding of software architecture principles and design patterns
• Ability to work accurately under pressure and meet tight deadlines
• Ability to manage multiple tasks simultaneously
• Excellent attention to detail and high levels of accuracy
• Good analytical and problem-solving skills
• Good organisational and time management skills
• Excellent verbal and written communication skills
• Work effectively under pressure
• Be a team player, detail oriented, focused on quality to ensure the team's success

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.