We are looking for an enthusiastic person to join our Switchboard and Reception Team – is an open ended 25 hours per week contract (usually 5 hrs per day Monday to Friday between the hours of 8.30am and 5.30pm).
You would be based primarily at Argyle House and this position is fully office based.
If you are someone who has excellent customer service skills, some switchboard experience, a strongly developed sense of service delivery with a customer focused approach, likes helping people and can deal with pressure then please read on and apply below.
What we can offer you:
- A competitive annual salary of £23,114 - £25,148 Pro rata
- Generous annual leave allowance of 40 days per year pro rata (inclusive of festive closure days)
- Highly competitive defined-benefit pension scheme with a substantial employer contribution
- A day of paid leave annually for your chosen volunteering activity
- Access to excellent online learning and a Staff Scholarship fund
- Varied staff discounts, family-friendly initiatives, support for staff wellbeing and more
- Use our reward calculator to find out the total value of the pay and benefits for this role.
What the job involves:
No two days are the same and this position provides the opportunity to:
- Deliver a professional, efficient and welcoming Reception services to Visitors, Students and Staff
- Administering swipe card access for Staff and Contractors as necessary
- Provide an excellent Switchboard service for the University
- Meeting Room support (Room set-ups, AV Tests and managing bookings etc.)
- Work with the on-site Facilities team and provide ad hoc help when needed
A bit about you:
Essential Criteria:
- Good standard of education, with a good grasp of English language and grammar, able to follow instructions and standard procedures
- Good IT skills in Microsoft Office, email and use of web
- Excellent interpersonal and communication skills, with a professional, friendly, helpful and approachable manner, tact and diplomacy
- Ability to stay calm under pressure, good organisational skills, accuracy and attention to detail, ability to develop and improve systems
- Ability to use initiative and a pro-active approach to seeking out information
- A strongly developed sense of service delivery and customer focussed approach
Desirable Criteria:
- Minimum 6 months relevant experience, preferably in a high-profile busy building as a receptionist, and with good secretarial skills and a customer focussed approach
- Experience of troubleshooting AV set-ups for meeting rooms
- First Aid qualification
Grade UE03- £23,114- £25,148 pro rata
Information Service- IS Corporate
Part-time: 25 hours per week
Open-ended: permanent contract