Complaint Handler - Edinburgh

Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service provider.

Summary of the role:

We are based in Fountainbridge in Edinburgh City Centre, easily accessible by train or bus and car parking is available nearby.

Our standard working hours are Monday-Friday between 8am and 6pm, so no evening or weekend shifts that impact on your family and social lives!

Flexible hours are available to suit your availability, work life balance and wellbeing.

Salary for the role starts at £25,000 per annum.

Benefits:

• We offer 31 days holiday (including bank holidays)
• Eligibility for an annual discretionary bonus scheme
• A contributory company pension scheme
• Excellent employee wellbeing and assistance support programmes
• A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services
• Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).

What you'll be doing:

You'll be representing a major UK bank by responding to queries, concerns, and complaints either by telephone or in writing. We pride ourselves in our exceptional service and ensuring our customers feel that they have been listened to and treated fairly. Being able to turn a negative experience to a positive experience is at the heart of this role.

What we're looking for:

• Strong customer service experience is required, complaint handling experience in the life and pensions industry would be advantageous.
• Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
• Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
• Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.
• Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.

Starting at £25,000 per year

Monday-Friday

Flexible shift patterns: 8am-4pm/9am-5pm/10am-6pm

Fountainbridge, Edinburgh, EH3 9PE