Compliance Manager

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job description

Join us as a Compliance Manager

• We’ll look to you to deliver successful and appropriate customer and business outcomes by ensuring the Compliance team is operating at optimum capacity
• You’ll be responsible for managing operational escalations, disputes, and risks, leading process automation and simplification initiatives, and ensuring the engagement and development of team members
• This is an engaging and varied role in which you’ll have the opportunity to develop your skills and experience

What you’ll do

As a Compliance Manager, you’ll lead and motivate the Compliance team, ensuring that all information, advice, and guidance provided to customers is suitable, relevant, appropriate, and communicated in a clear and fair way. You’ll coach the team to deliver good customer outcomes by identifying customer needs and providing products and services that are appropriate.

You’ll also lead service delivery across the team ensuring all service level targets are achieved. This will involve utilising resources optimally, reducing costs, and increasing productivity. You’ll also help to create a continuous improvement culture and drive initiatives to improve process, performance, and efficiency, engaging effectively with all relevant stakeholders and ensuring that change is applied consistently.

As well as this, you’ll:

• Lead your team to deliver employment law, HR, health and safety and environmental advice and consultancy services to our customers
• Drive team productivity to meet customer needs and lead on initiatives to drive continuous improvement aligned to business strategy
• Observe customer interactions to identify improvements to customer experience
• Utilise key metrics and identify trends and make proactive data driven recommendations to successfully lead on driving coaching interventions and continuous improvement

The skills you’ll need

We’re looking for someone with strong leadership, coaching, planning, organising, interpersonal, communication, collaboration, and people management skills. You’ll have the ability to lead a team to identify business solutions and needs for customers, and you’ll ideally have experience in employment law or health and safety.

You’ll hold at least a CertIOSH and a general NEBOSH, and you’ll be working towards CMIOSH. You’ll also ideally hold an environmental qualification and have extensive post qualification experience.

We’re also looking for:

• Diverse sector, industry, and generalist knowledge
• Good commercial acumen with a focus on the customer
• A proven ability to interpret data and identify trends and insights
• The ability to manage and influence a diverse range of stakeholders
• The drive to inspire in a rapidly changing environment