Self Employed Repossession Agents

Established in 1993, Crystal Collections is authorised and regulated by the Financial Conduct Authority & specialise in locating, collecting and moving assets on behalf of blue-chip finance companies and banks. Operating nationwide, we work to the highest standards and provide our clients, and their customers, with an unrivaled level of service

About the role

A rare opportunity has arisen to join our company covering a working area around Edinburgh,Dundee,Stirling, Perth and Falkirk and although advertised as Edinburgh (central to the area), your location can be flexible to this.

The role will involve visiting customers houses or place of business to primarily arrange for the return of financed vehicles, but instructions can also range from repossessions, Voluntary surrenders, reconnecting customers to clients or even just to sight and photograph a vehicle.

Job Overview
We are seeking a dedicated and skilled Field Agent to join our team. The Field Agent will be responsible for the recovery of assets, ensuring compliance with relevant regulations while maintaining a professional relationship with clients. This role requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.

This position would suit someone who has experience within civil enforcement or similar, as many of the skills required are transferable in terms of the customer interaction. A recovery truck or trailer preferred, as you are responsible for the vehicle movements, however some of the vehicles can be driven.

Duties

• Conduct asset recovery operations in accordance with company policies and legal requirements.
• Communicate effectively with both customers and Clients
• Maintain accurate records of all Customer interactions
• Collaborate with team members to develop strategies for effective recovery processes.
• Conduct field visits as necessary to locate and recover assets.
• Provide excellent customer service while managing sensitive situations with discretion and professionalism.

Skills

• Strong negotiation and communication skills, both verbal and written.
• Ability to work independently and manage time effectively.
• Excellent problem-solving skills with a keen attention to detail.
• Familiarity with relevant laws and regulations governing asset recovery is advantageous.
• Proficiency in using computer systems and software for record keeping and reporting.
• A valid driving licence is required

If you possess the skills and dedication required for this role, we encourage you to apply and become part of our dynamic team.

Job Types: Full-time, Permanent

Pay: £30,000 -£50,000 per annum

Benefits: Work from home

Schedule:

• Day shift
• Flexitime
• Monday to Friday
• Weekend availability

Licence/Certification: Driving Licence (required)

Work authorisation: United Kingdom (required)

Work Location: In person