Trainee Pensions Administrator

The Vacancy

Our Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients. They play a key part in providing our clients and members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.  

We currently have an exciting opportunity to join this department as a Trainee Pensions Administrator, within our Client Services team in our London or Edinburgh Office.

What will your role look like?

You will work closely with experienced colleagues to grow your knowledge and skills and apply these to meet our client/member needs and fulfilling a variety of member requests, tasks and processes and learning as you go. You will also have our full support in studying for a professional qualification to complement your development.

Though this is a varied role, your key tasks will include:

• Processing member events including Retirements, Deaths, Early Leavers, Transfers In,
• Transfers Out and Illustrative Quotations, with support and supervision from more experienced team members.
• Accurately maintaining and updating member records on UPM - our pensions administration system.
• Assisting with the production of reports from the database, as required and with client specific project work such as preparation of benefit statements.
• Responding to individual enquiries from members, clients and other third parties, in accordance with target standards of performance.
• Assist the pensions administrator in maintaining the scheme cash books.
• Assist with the reconciliation of bank statements immediately after receipt.
• Carry out other tasks and ad-hoc projects as required by our clients.
• Carrying out basic calculations and payments of benefits.

To enjoy and succeed in this role, you will have:

• Minimum GCSE / Scottish standard (or equivalent) Maths and English at Grade B, or equivalent.
• Meet the required standard on communication, numerical and analytical skills and a desire to use these skills.
• Ability to juggle multiple tasks and plan and organise your workload effectively within a team.
• Experience of using Microsoft Word, Excel, Outlook and an ability to learn new systems.
• Some experience in client care or customer services, including the ability to communicate directly with customers effectively and confidently over the telephone.
• You may already have some experience of basic day-to-day pension administration of either Defined Benefit or Defined Contribution pensions schemes, or both.
• Please note that as part of the recruitment process for this opportunity, candidates will be expected to complete an test.

In addition to a competitive salary and access to our profit share scheme, we offer:

• A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
• A collaborative and encouraging work environment where your thinking and ideas are encouraged.
• On site mental health and wellbeing assistance.
• A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.
• Regular social activities, in addition to three days paid volunteering leave each year and a day’s leave to celebrate your birthday.
• Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments.
• We offer hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments – with the expectation of two ‘in-office’ days per week.  Our flexible working window is between the hours of 7am and 7pm.

About Us

Together, we’ve been building better futures for over 100 years. For our people, our clients and their people, our communities and the environment. 

We thrive on tackling complex problems. And we believe those problems are best solved by diverse teams – diverse in skills, approaches and backgrounds. Our independence lets our people be themselves and think freely, while working in a collaborative, supportive environment.  We love innovative, independent thinking and want everyone to share their ideas.  

Working alongside employers, trustees and financial services institutions, we offer pensions, investments, benefits and risk consulting services, as well as data and technology solutions. With over 1000 employees and counting, we’re one of the leading consultancies in our field and are proud to be recognised by numerous industry awards. 

We’re committed to developing our people and encourage everyone to carve out their own career path. We’ve many colleagues who started out in one team in the business and have ended up somewhere completely different, having had the chance to develop new skills and explore new passions.   

We are continually working to improve our inclusive culture and employ diverse talent. We therefore welcome applications from people from all backgrounds, which includes but isn’t limited to: age, disability, ethnic heritage, gender, marital or civil partnership status, neurodiversity, religion, sexual orientation, and socio-economic background.

Our hybrid working model offers the best of both worlds – home working as well as a fun, collaborative office environment - meaning flexible working patterns to accommodate individual needs. Find out more about our careers here.

If you need any assistance in relation to a personal requirement, medical condition or neurological difference during our selection process then please let us know. 

Together, we can make this the best job you’ll ever have.