Customer Service Advisor - Scottish Widows

About this opportunity 

Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you!

We support their needs (whatever they are) driven by a clear purpose to Help Britain Grow with Purpose. \

As a Customer Service Advisor, you’ll be handing complex enquiries. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. We put the customer at the heart of everything we do and will provide great training* to enable you to resolve calls by taking responsibility and providing first touch resolution whenever possible. 

[Training is full time for 8 weeks working from our modern Edinburgh city centre office, leading to the hybrid role.] 

At Scottish Widows we provide critical services to millions of Lloyds Banking Group’s Life, Pensions, Investments and General Insurance customers. This vacancy is based in our Workplace Savings Team where you’ll primarily focus on dealing with customer queries by telephone or completing a number of core admin tasks. 

• You'll learn to act with skill and diligence - treating customers sensitively and caring about helping them move forward with their futures. 
• You'll possess good attention to detail and grow the confidence to spot and call out areas we can improve our customers' journeys and experiences 
• You’ll enjoy collaborating closely with colleagues, adding to a caring environment where all colleagues feel encouraged and valued. 
• You’ll be prepared to work hard with your passion for delivering excellent customer service 

What you’ll need 

You'll want to put customers first - taking ownership of their queries, establishing rapport quickly and providing the highest level of customer experience. 

You will be comprehensively trained on our systems and procedures, but we are looking for candidates who can demonstrate empathy and prioritise the needs of a vulnerable customer. 

It's a role that suits people who take ownership of personal development and can adapt to change as well as learn about products and follow processes. 

About working for us 

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. 

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. 

Location: Edinburgh, Port Hamilton Office 

Hours: Full-time – 35 hours. Monday – Friday, 7 hours per day between 8am – 6pm on a shift pattern. 

Working Pattern: Our work style is Hybrid, which involves spending at least two days, or 40% of your working week, in our Edinburgh office. This will be agreed by your Line Manager.